Customer Analytics

Help drive the strategy of the business by analysing our customer data and using it to influence business decisions. Get great operational and leadership training.

Status: Programme open
Customer Analytics

Key Information

Salary - £27.5k pa


Eligibility – 320 UCAS Points (or equivalent); 2:1 Degree


Length – 2 Years


Customer Analytics is a critical area within the marketing function. We bring our customers to life through the quantitative data that they generate.   Using a range of analytical techniques we extract understanding from customer data in order to serve them better. It also gives us a good idea of how we’re performing, and what we need to do to be even better. These make a huge difference to customers, and give Tesco an edge in the market. 


You could spend time working in one or more of these areas:

  • Customer Analytics
  • Online Insight
  • Trade Analysis
  • Customer Strategy

The programme will be based in Hertfordshire.

This is a 2 year programme. First you have an induction, followed by hands-on in-store experience. Then you rotate around different Customer Analysis areas, building skills such as:

  • Identifying trends from customer shopping behaviour
  • Accessing in-house data through a query language
  • Turning complex data into actionable findings
  • Strategic analysis and problem structuring
  • Collaborating with our external data partners


Current graduates are working on activities like:

  • Operating at the heart of the business to influence the decision making of Tesco's Leadership team.
  • Building models to highlight opportunities for our customer groups
  • Measuring the performance of a new delivery proposition in our online business

• We have over 8 million transactions going through our tills every day
• Following a colleague voucher for free fish fingers, we sold an additional 6.3 tonnes of fish fingers the following week
• In the week leading up Mother’s Day we sold 8 times as many flowers as we would in a normal week

 

Please be aware, that as a candidate you can only apply for one Tesco Graduate scheme.

Click on the button to apply for the Customer Analytics programme.

What you need to succeed

Read through the criteria to see if this programme is the right one for you.

Do you have:

320 UCAS points

A 2:1 in any subject

A serious love for statistics and a passion for using insight to make business decisions

A logical mind set is key; you’ll be learning (or honing!) SQL skills that bring Tesco's data to your fingertips

The ability to interpret data, spot trends, draw conclusions and make recommendations

To see things through customers’ eyes

A 'can do' tenacity

To work with others and achieve success together

To put people and our customers at the heart of what you do

To be agile in the way you think, make decisions and handle change

To stick to your values and do the right thing, even when it's tough

A way of inspiring confidence in others

To be connected to the latest thinking, inside and outside of the business

The hunger to drive your own career and become one of our leaders.